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Top 20 Casino PAM - Player Account Management Providers in 2025

Starting an online casino or sportsbook business is much more than just providing your users with access to different games or betting lines. Just like any other business domain, all you iGaming operators will also need specific tools in order to attract, retain and manage your users. And having a Player Account Management (PAM) system is exactly what you need. 

This article will help you explore the different features of a PAM system and learn how it can help boost your business success. In accordance with that, you will also gain insight into the 20 best casino PAM system providers. So, read this article till the end, and you will eventually be making your iGaming business operations more efficient than usual. 

Table of Content

20 Finest Casino Player Account Management Providers 

1. TRUEiGTECH 

2. Ezugi 

3. Tecpinion 

4. Pie Gaming 

5. NetEnt 

6. Playtech 

7. Novomatic 

8. Lion Gaming 

9. Limeup 

10. SoftSwiss 

11. BGaming 

12. Bragg 

13. Aristocrat 

14. International Gaming Technology 

15. BetConstruct 

16. Scientific Games 

17. Axes 

18. Win Systems 

19. Ensico 

20. Amatic 

Understanding PAM Software and its Importance 

Reasons Why You Must Seek Integration of PAM Software into Your iGaming Platform 

1. Improved Player Segmentation 

2. Simplified Player Communication 

3. Make Data-Driven Business Decisions 

Powerful Features that Must be Part of Your Player Account Management System 

1. Player Management 

2. Dispute Management 

3. Transactions Management 

4. Ad System 

5. Analytics & Reporting 

6. Kiosk System 

7. Bonus System 

8. KYC System 

9. Risk Management Module 

10. Real-Time Analytics Tools 

In What Realistic Ways Can PAM System Help Your iGaming Business? 

1. Profile Management 

2. Player Acquisition Tracking 

3. Transaction Tracing 

4. Attaining Flexible Legislation 

5. Fraud Detection and Prevention 

6. Impactful Marketing 

7. Prioritizes Responsible Gambling 

8. Scalable Personalizations 

9. Operational Enhancements 

10. Infrastructure Flexibility 

11. Accelerated Transactions 

12. Safe Gaming 13

Emerging Trends that Will Evolve the Way PAM Software Functions 

1. AI-Facilitated PAM System 

2. Cloud-Based PAM 

3. API-Based PAM System 

TRUEiGTECH can be Your Ultimate Casino PAM Software Provider! 

20 Finest Casino Player Account Management Providers

1. TRUEiGTECH

TRUEiGTECH understands the core necessity of a PAM system for your online casino or sportsbook platform, which makes it one of the finest service providers on this list. There are more than 200 professionals working with TRUEiGTECH, across different domains, having the capability of adhering to all your custom feature requirements from the PAM system

With more than a decade’s worth of experience and exposure across 50+ countries, TRUEiGTECH has proven its reputation in the industry to be an efficient iGaming software provider. With dedicated PAM software development solutions by TRUEiGTECH, you can expect to attain:

  • 360-degree player view
  • 100% software ownership
  • Modernized services
  • Automated features
  • iGaming extension solutions
  • Analytical support
  • Data-driven decision making

The comprehensive PAM solution by this company will help you unlock your business efficiency, automate time-consuming tasks and streamline business operations. You will be able to measure your business performance by keeping a tab on the players’ behavior, game/sport preferences, betting considerations and other such insights. 

Getting equipped with TRUEiGTECH’s PAM solution will get you front-end customization tools, KYC system, CMS, marketing campaign management tools, wallet integration and other such functionalities for seamlessly running your iGaming business. Experts working at TRUEiGTECH guarantee a scalable software infrastructure and an outstanding experience for your players. 

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2. Ezugi

Ezugi has been one of the best iGaming software providers for a while now and has brought several original strategies into play for establishing a good rapport with the operators. The company has been in action since 2012 and has managed to prioritize its forward-thinking approach to meet clients’ requests, and provide them with all-rounder solutions. 

A PAM system is just another software solution offered by Ezugi, which caught the attention of operators from all over the world. The company has partnered with more than 100 operators so far, and has deployed all-rounder iGaming solutions, inclusive of a highly-functional PAM system. 

Features like KYC systems, data analytics, responsible gambling, risk management modules and others are standard offerings with the software. You and your team will be provided with centralized control over your players’ actions. Thus, managing the business operations and improving the retention rates will be easier from the PAM dashboard. 

3. TigTech

TigTech has earned its name in the industry as one of the best iGaming PAM system providers, and offers both custom as well as ready-to-launch solutions for you to count on. The PAM system it provides can also support third-party integrations for added efficiency. TigTech’s PAM software is backed with crucial features and management tools. 

Using it, you will be able to increase customer loyalty, retention, engagement and ROI. Multi-channel support, standard API integration, open platform provision, scalability and other such perks are standard with TigTech’s PAM software solutions. You will be getting several business intelligence, customer support, CRM, finance management and security tools for establishing the seamless performance of your business. 

If required, you can also seek TigTech’s white-label iGaming PAM software for quick deployment into your platform. It will be backed with the latest technology stack, custom content, cross-platform support, brand-centric customizations, and much more. In short, you will be attaining a cost-efficient alternative for acquiring the best PAM software for your platform. 

4. Pie Gaming

Pie Gaming, being one of the stand-out casino PAM software providers, provides you with a completely customizable solution embedded with high-end standard features. Upon choosing the PAM system by Pie Gaming, you will get a built-in CRM and CMS system for handling customer preferences and managing the site content seamlessly. 

There will also be a well-equipped back office system, enabling you with simplified access to the PAM controls. It will help you easily monitor and manage the iGaming business operations. The back office is the hub from where you can access all the reports, analytics or tools provided to you through PieGaming’s PAM software

Upon availing of PieGaming’s PAM solution, you will be able to attain accurate financial insights, adhere to the latest regulatory standards, and offer cryptocurrency support to players. You have the liberty to choose either to go with white-label, turnkey or bespoke PAM solutions for your gaming platform. 

5. NetEnt

NetEnt is among the most experienced iGaming software vendors in the world and has been creating interactive platforms for a long time now. A PAM system is a standard software inclusion for every iGaming platform that NetEnt develops from scratch. But, if you already have your sportsbook or casino platform, experts at NetEnt can help you integrate just the PAM software to make it whole. 

The PAM system NetEnt integrates into your platform will provide you with real-time insights into players’ behavior and preferences. These insights will help you personalize your offers, rewards or betting options to keep your players engaged on the platform for a longer time. NetEnt adheres to the rules of entertainment and responsibility with every solution it offers. 

6. Playtech

Playtech is one of the masters in the iGaming sector and offers all-rounder solutions to meet the needs of global operators. The company has more than 180 licenses to operate across diverse jurisdictions. Alongside its sportsbook or online casino platform development solutions, Playtech also offers dedicated PAM systems for you to seamlessly manage your player accounts and several business operations. 

Playtech offers its Neon casino management system within its PAM offerings. It is a cloud-based management solution that provides you with seamless reporting, loyalty management, player behavior analysis and other such functions. This solution is ideally recommended for small, mid-size and large iGaming business operators. 

7. Novomatic

Novomatic offers one of the best iGaming PAM systems in the entire online gambling world and has been appreciated by hundreds of operators so far. The company has exposure across 50+ countries and is known to be the second most valued brand in Austria. It has a large omnichannel portfolio for global operators seeking quality software solutions for their gaming platforms. 

Novomatic prioritizes utmost safety and responsible gambling with every iGaming solution it deploys, including the PAM system. Your players will be provided with easy access to all the responsible limitations within the user dashboard of your PAM system. Using them, your players will be able to set their bet, playtime, and loss or deposit limits, ensuring a non-addictive gambling experience. You can keep a tab on those players’ preferences from your centralized dashboard.

8. Lion Gaming

Lion Gaming is a popular brand that provides you with access to its popular turnkey sportsbook and white-label casino software to count on. Both of these solutions are backed with a robust PAM system, which consists of all the crucial tools, resources and features ideal for you to manage your business operations and players’ responses. 

The company refers to its solutions as Fer0x Sportsbook and Fer0x Casino platform backed with high-end PAM functionalities. Advanced iGaming technologies are used in the quest to curate all the trending features for the PAM software. You can request the team at Lion Gaming to provide you with a demonstration of their PAM system before you can make a decision. 

9. Limeup

Limeup has come a long way, earning the trust of global iGaming operators, which positions it as one of the best service providers in the domain. Alongside adhering to all the priority online gambling software requirements, Limeup and its experts are now extending their support for integrating white label, turnkey or custom PAM systems to your existing iGaming platform. 

Whether you want to track your referral programs, organize tournaments, track payment history, address withdrawal requests or look after any other such iGaming operation, Limeup’s PAM system provides you with easy access to all of the associated controls. This way, you will be able to ensure a better experience for users on your platform. 

10. SoftSwiss

SoftSwiss is a noteworthy leader in the online gambling sector, and has been providing its quality solutions since 2020. With both online casino as well as sportsbook development solutions, SoftSwiss guarantees the integration of a custom PAM system. You will be getting access to all the important analytics tools and will also be able to create graphical reports to determine your business performance. 

Beyond that, you will be controlling the player profiles and will be tracking their bet limits, withdrawal requests, betting preferences, game choices and other such behaviors. Depending on how players adopt your gaming offerings, you can personalize your offers or bonuses to retain or engage them. It will eventually scale the potential of your iGaming business. 

11. BGaming

BGaming commenced its business journey back in 2018 and has partnered with hundreds of operators from around the world. Apart from providing all-rounder iGaming solutions, BGaming also offers marketing, promotion, licensing and other such services. BGaming also provides you with a powerful PAM system, backed with dedicated features for you to monitor your players’ behavior on your platform. 

The PAM system is like a central control house for you to keep a tab on how your players respond to bonuses, games, betting options and other such features. Not just that, but you will also be able to check their log-in frequency, average deposits, winnings, losses and other such insights. This way, BGaming’s PAM system will help you navigate your business offerings in order to keep your players enticed to use your platform. 

12. Bragg

Bragg offers a dedicated PAM solution for your gaming platform, having the capability to supercharge your business growth, customer retention, conversion and lifetime player value. The PAM system offered by Bragg is an industry-leading solution that has data-driven marketing and intelligence tools, ensuring seamless and efficient operation of your sportsbook, online casino or lottery platform. 

Thus, availing of Bragg’s Player Account Management software system will help you establish a better customer journey for all the players. Using the company’s PAM system, you will be able to understand your players and help them engage with the targeted promotions for better business outcomes. By curating unique player journeys, it will be easier for you to convert more potential leads and establish long-term loyalty. 

13. Aristocrat 

Aristocrat is a popular gaming service provider and has its dedicated PAM system, backed with intuitive features for you to track marketing analytics, player loyalty and much more. This solution is mostly considered ideal for mid-size and small-size casinos. Within the PAM system, Aristocrat offers its in-house casino management system, Oasis 360. Using this, you will have a complete overview of your players and their gambling preferences on your platform. 

14. International Gaming Technology

IGT, or International Gaming Technology, is yet another popular iGaming PAM software provider, enabling you with complete access to diverse marketing, finance management, player tracking and other such tools. There is an advanced casino system available with IGT under its PAM software solutions for you to establish seamless table game management, cashless play and other such features. IGT recommends its PAM solution for large casinos, but can optimize the same for small or mid-size operators. 

15. BetConstruct

BetConstruct has a dedicated Casino Suite, which is the in-house management system that it integrates alongside its PAM software. Upon integrating the PAM software by BetConstruct, you will be provided with limitless access to the marketing, player analysis and real-time reporting tools under the Casino Suite. You can avail of the PAM solution by BetConstruct on a subscription basis. The company recommends this PAM system for online casinos or sportsbooks of all sizes. 

16. Scientific Games

Scientific Games has curated a unique PAM system that supports player tracking, responsible gambling, marketing, bonusing and slot management aspects on your gaming platform. You can seek customization to the existing PAM system by Scientific Games or get along with the existing functionalities. 

17. Axes

Axes tend to offer a single unified & integrated cloud PAM system backed with real-time functionalities. It will provide you with real-time data that can fuel your decision-making measures. Following that, this PAM system will help you personalize your service offerings or bonuses in order to boost overall loyalty and engagement. You will be attaining integrated CMS and CRM tools for added management efficiency. 

18. Win Systems

WIGOS, by Win Systems, is a powerful casino management system with PAM features that you can integrate into your iGaming platform. Upon integrating this, you will acquire access to a complete suite of tools, ideal for managing slots, casino operations, sports betting instances or live dealer games. Beyond that, WIGOS also has the capacity to handle accounting, statistics, reporting and advanced marketing aspects of your iGaming business. 

19. Ensico

Ensico offers its e-SMIB casino and player account management system, having comprehensive tools for managing or controlling the iGaming operations. Using this system, it will be easier for you to control your cash flow while maintaining proper records. The best thing about Ensico e-SMIB is its attention to detail and high reliability, allowing for seamless optimization of all your iGaming work processes. 

20. Amatic

Amatic has its own casino management and PAM system that highlights the company’s decade’s worth of experience. The company has been designing a PAM system for you to seamlessly track your revenue, analyze players’ behavior, handle accounting and streamline business operations. Player tracking is one of the intuitive features of Amatic’s PAM system, using which you can determine the games or betting preferences of your users. Using the collected data, it will be easier for you to personalize your iGaming features or offers in order to engage new players and retain existing ones. 

Understanding PAM Software and its Importance

PAM or Player Account Management software is similar to that of a Customer Relationship Management or CRM system, but with iGaming specific features. The purpose of it is to organize the players’ data and connect the information of prospects, customers or leads to that of the different departments within your organization. For instance, the data you collect through the PAM system can be used by your marketing, customer support, sales and management team to make your iGaming offerings more desirable for the players. 

It is important for your iGaming platform as it will help you keep all your players’ data organized under one roof. Having the PAM system will ensure that all your business functions and iGaming departments have access to the same data. Your teams won’t have to rely on varying player data sources, as they will find it all organized and easily accessible under a single dashboard. With this, it will be easier for your teams to coordinate, collaborate and streamline the iGaming business processes in real time. 

Apart from the internal business perks associated with data consistency and better organization, PAM software will also be providing your new and existing players with a better iGaming experience on your platform. 

Reasons Why You Must Seek Integration of a PAM Software to Your iGaming Platform

Here are some reasons to help you feel more convinced about integrating PAM software into your gaming platform:

  1. Improved Player Segmentation

Being an iGaming operator, you are aware of how players can be different in the way they seek your betting solutions. For instance, some of the players might prefer table games over slots or card games, whereas others might be using your platform specifically for sports betting. Even then, there are several other filters that can segment the players based on their betting league preferences, game choices, minimum bet amounts, winning odds, etc. 

You ought to have clarity on the data you collect, which will eventually help you pick out the player differences. Segmenting your players is important if you want to deliver highly personalized iGaming solutions or run dedicated marketing communications. For instance, you will be able to create bonus offers for specific segments of users. You can consider proposing a betting offer for players who are only into casino games. This way, you will drive more traffic to your sports betting options. 

In short, player segmentation is crucial in order to boost the cross-selling potential and customer retention strategies. Once you realize the power of it, the PAM system can help you execute the needful. 

  1. Simplified Player Communication

If your players’ data is scattered across different systems within the business, it might become difficult for you to establish healthy communication with them. Using PAM software will provide your team with real-time access to the data of all players and will enable you to personalize communications with them. In case a player submits an inquiry, the information related to that will be available within the PAM system. You will be able to track the games they play, deposits they make, their betting frequency and other such information. 

This way, you will have all the required information in order to establish an informed conversation with your users and make it easier for the team to resolve potential issues. It will eventually help you boost the overall user experience, as understanding the queries, grievances, or complaints will be easier with simplified data access within the PAM system. Plus, if you have a VIP program in your iGaming platform, having informed communication can really supercharge its success rate. 

  1. Make Data-Driven Business Decisions

With a robust PAM system, you will eventually have every piece of crucial data that you need for making impactful business decisions. To give you a perspective, you will be able to see data such as:

  • new registrations
  • Total number of active players
  • Periodic deposits
  • Pending withdrawal requests
  • Total profits
  • Affiliate success rate
  • Trending casino games
  • Players’ log-in frequency, etc. 

You can make use of all of this data and more to improve your marketing, capital deployment and customer service efforts. With a PAM system embedded in your iGaming platform, all of these data pieces will be available in a single dashboard for you or your team to access easily. Thus, it can be accountable as a central hub for keeping a tab on all the iGaming activities that take place on your platform. 

Powerful Features that Must be Part of Your Player Account Management System

When you are partnering with the best online casino PAM software provider, you must intend to acquire a feature-rich solution for your iGaming platform. But what are some of those must-have features you can’t roll your dice on? Well, to keep you informed, here are some of the powerful functionalities or features that the experts recommend and must also be prioritized by you:

  1. Player Management

Using this feature, it will be easier for your team to manage multiple players’ accounts smoothly and seamlessly while tracking their bet history, game preferences, deposits, withdrawals, winnings and losses. 

  1. Dispute Management

Players might raise some disputes depending on the type of grievances they experience while using your iGaming services. Using a PAM system, it will be easier for your team to handle or resolve those disputes in no time. 

  1. Transactions Management

All the withdrawals or deposits initiated by the players on your iGaming platform must be tracked & analyzed to adhere to the security standards. A PAM system with a transactions management feature can help you with the needful. 

  1. Ad System

Experts from top PAM software development companies must integrate an ad module into the software, which will act as an added revenue source for your iGaming business. 

  1. Analytics & Reporting

You will be able to retrieve player, game or transaction analytics and create statistical reports by using the PAM software. It will help you keep a tab on your business performance and determine the areas that need improvement. 

  1. Kiosk System

Your PAM software must also launch a kiosk system for the players to be able to initiate certain activities such as checking account balances, printing reward vouchers, rs or printing coupons. 

  1. Bonus System 

You can use the Player Account Management system to manage all the different types of bonuses introduced for the users. Beyond that, you can track the available players’ data and curate personalized offers or rewards for improving the retention rate. 

  1. KYC System

PAM software embedded in your iGaming platform must have a KYC system, using which you will be able to track & examine the players’ details and entries. It is an important feature to ensure your iGaming operations stay free from potential hackers or fraudsters. 

  1. Risk Management Module

Your PAM system should have an added risk management module, making it ideal for you to identify, assess and mitigate the potential threats before they can lead to operational compromises. 

  1. Real-Time Analytics Tools

There must be real-time analytics tools embedded in your casino PAM system, ensuring effective decision-making and positive customer engagement. Proper use of these tools will eventually drive more success to your iGaming business. 

In What Realistic Ways Can PAM System Help Your iGaming Business?

Having a PAM system in your iGaming platform can enhance the overall operations in several practical ways, some of which are:

  1. Profile Management

With a PAM, you will have access to detailed actions and data summary that consists of contact details, account balances, player status, transactions, responsible gaming, login history, bonuses, roles, etc. This way, you will have a better understanding of the players’ behavior and segment them better to drive enhanced business success. 

  1. Player Acquisition Tracking

You can integrate your PAM system with that of your affiliate products, using which it will be easier for you to track the rate of player acquisition, alongside the associated costs involved in the process. 

  1. Transaction Tracing

With dedicated player management features, the PAM system will enable you to monitor all of the financial transactions that take place on your platform. Irrespective of whether players use proprietary payment gateways, cryptocurrency wallets or third-party cashier systems, tracking them will be easier under the PAM dashboard. 

  1. Attaining Flexible Legislation

The PAM platform is meant to enable enhanced scalability across diverse jurisdictions, providing automatic verification or assessment of player details. Beyond that, self-exclusion features will also be made available for players at both national and platform levels. 

  1. Fraud Detection and Prevention

Fraud prevention measures can be integrated into the PAM system by utilizing two-factor authentication means. The purpose is to assist your platform in safeguarding the iGaming operations against all potential fraudulent activities, such as identity theft, license compromise, account takeover, credit card fraud, bonus abuse, affiliate abuse and others. 

  1. Impactful Marketing

PAM systems are designed in a way such that they can help your marketing department reach out to new or existing players with custom bonuses or promotions, through emails or push notifications. This way, bringing in new customers or retaining existing ones will be easier. 

  1. Prioritizes Responsible Gambling

The customer side of the PAM system will enable players to set their desired betting budget or restrict their game activities through playtime or transaction limits. Moreover, they can also gain control over their daily, weekly or monthly gambling limits using your PAM system embedded in the iGaming platform. 

  1. Scalable Personalizations

You will be able to collect all the player interaction insights from diverse available channels, such as sent emails, slot transactions or placed bets. This way, the PAM system will help you create a thorough perspective of every player on your platform. Such a comprehensive insight will empower you to focus & categorize the users who respond to relevant content or custom campaigns. 

  1. Operational Enhancements

With the PAM system taking over the daunting and time-consuming tasks such as fraud detection, KYC, transaction monitoring, risk management and others, you will have the efficiency to drive your focus on core business decisions. Beyond that, you will also have extensive bonus alternatives and pre-designed promotions for further scaling the efficiency of your marketing moves. 

  1. Infrastructure Flexibility

PAM system implements a ready-to-use interface, which can be optimized quickly with minimal changes for being used across diverse new markets. Such capability will assist you in tuning your iGaming business by aligning it with the growing trends of the regulated markets around the world. 

  1. Accelerated Transactions

The PAM system provides you with seamless connectivity across diverse payment gateways. Following that, it will also incorporate a unified wallet that will link to all the payment sources. Such a setup will enable seamless execution of diverse transactions, withdrawals, deposits and account inquiries without the need for compromising the responsiveness. 

  1. Safe Gaming

The expert PAM software providers will implement data-driven algorithms to the system for automatically identifying problematic gambling signs. Therefore, your PAM system will be loaded with player protection features such as personalized deposit limits, gambling pattern surveillance and user behavior tracking. 

Emerging Trends that Will Evolve the Way PAM Software Functions

Today, the top casino PAM software providers are keenont adopting the latest technologies in order to evolve the system operations. To help you better decide on whether you must seek such advancements for your PAM system, here are some emerging trends for you to count on:

  1. AI-Facilitated PAM System

The use of artificial intelligence or AI in the iGaming operations is quite evident in 2024. It has now made its way into changing the way the Player Account Management system works. The use of AI helps the PAM system analyze players’ data for personalizing their experiences, finding potential frauds and improving marketing operations. 

Following that, the ML (Machine Learning) algorithms are meant to predict the players’ behavior and enable proactive retention strategies. This way, you will be able to keep your players interested in the iGaming services that you offer. In addition to that, AI chatbots will also be integrated into the system, providing players with 24/7 support. 

Thus, facilitating AI within the PAM system will help you with better decision-making, task automation and player engagement. 

  1. Cloud-Based PAM

With the cloud-based PAM system, it will be easier for you to adopt all the functionalities and grow quickly. The use of the cloud within this system will help you seamlessly handle peak user volume jumps without slowing down the overall website. It is an important factor to consider, especially during major sporting events, such as the Super Bowl, ICC World Cup, FIFA World Cup and others. 

In addition to that, setting up cloud PAM will cut down immensely on the overall hardware costs and will make the upkeep fairly easier. You will find it easier to integrate new updates and features for operating your iGaming business across different markets. Moreover, the cloud facilitates better backup plans and data safety for your online casino or sportsbook business. 

Adopting a cloud PAM system for your iGaming platform will eventually let you shift your focus on the core or critical business tasks and not stick to daunting IT management attributes. 

  1. API-Based PAM System

Experts from the top PAM software suppliers can also help you adopt an API-based system, which is a flexible alternative to the usual solutions. Upon availing of API-based PAM, it will be easier for you to link your operations to third-party services, payment gateways and game providers. 

Due to the API-based design, it becomes easier to create smooth user experiences across all devices or platforms. Not only that, but it also helps the seamless sharing of data across different parts of the business. Thus, the overall operations will improve, and data analysis can be quickly executed. 

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TRUEiGTECH can be Your Ultimate Casino PAM Software Provider!

So far in the article, you might now be aware of how important a Player Account Management or PAM system is for your online casino or sportsbook business. You might now have the urge to get this thing sorted with, and add an efficient PAM system to your existing iGaming platform. In that quest, you will need help from the industry expert, and choosing one from the list of 20 might be a daunting task. 

So, to ease the pressure, TRUEiGTECH is here with its exceptional and unique PAM solution that is better than what most of the other companies on this list have to offer. Using our integrated system, it will be easier for you to manage the site activities, player accounts, user engagement and other such aspects seamlessly. We do have white-label, turnkey and bespoke solutions available for our PAM software development services as well.

So, if you want to know more about our PAM software development solutions, reach out to us today and book your free consultation. 

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