TRUEiGTECH boosted Live Casino Revenue with Real-Time Software Integration
Project Snapshot :
The customer wanted to revamp its live casino. It was dealing with numerous challenges, including slow response times, limited customization options, and aging integrations. TRUEiGTECH was engaged to deliver an online casino software development solution that incorporated advanced features, including real-time engagement, revenue generation, and streamlined compliance.
Using our cloud-native and AI-powered online casino platform, we combined multiple capabilities for the client’s online casino software. It had live games, high-tech payment processing, and fraud protection software. In the first six months, it has reduced latency by 22% and increased customer retention and total live casino revenue by 35%.
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Client Summary
The client is a leading online casino operator. They managed multiple live dealers and slot-based online casino platforms across regulated jurisdictions. A growing number of players are creating an ever-competitive iGaming market. Therefore, the client’s objective was to have a smooth real-time experience.
They also desired a live casino that would provide the opportunity to maximize customer retention and lifetime value. They aspired to transform the live casino into a future-ready platform. They envisioned a scalable online casino software development that could reduce commission costs. They also wanted faster go-to-market delivery, high compliance levels, and sustainable growth.
Challenges the Client Faced
- Poor Responsiveness: Legacy systems led to delayed interactions, resulting in reduced user engagement during live sessions.
- Outdated UI: Interfaces lacked personalization and interactivity, creating low customer satisfaction scores.
- Limited Scalability: The Infrastructure could not effectively handle surges in concurrent users.
- Revenue Sharing Burden: High commission structures reduced profitability and limited reinvestment opportunities.
Client Goals and Desired Outcomes
- Ensure real-time responsiveness with minimal latency for live casino users
- Redesign platform interface for personalized, immersive customer engagement
- Enable scalable infrastructure supporting large concurrent live gaming sessions
- Reduce commission costs with TRUEiGTECH’s No-GGR licensing model
- Improve compliance, fraud prevention, and geography-specific adaptability
User Persona
Our online casino software development solutions were specifically designed for casino operators seeking robust deployment, scalability, and assurance of compliance. These operators needed their live casinos to focus on boosting engagement, reducing risks, and acquiring sustainable profitability.
Typical User Profile Includes:
- Age: Between 30 and 50 years where most of them make decisions on business
- Objectives: Boost player retention, decrease revenue leakage, and increase operating costs
- Requirements: Scalability, real-time performance, legal support, and customization
- Frustrations: Commission-based contracts, no modernized systems, and limited flexible technology
By addressing these needs, TRUEiGTECH’s integration empowered operators to meet evolving market demands.
How TRUEiGTECH Approaches the Challenges and Objectives?
TRUEiGTECH began with a detailed assessment of the client’s existing system, identifying performance gaps and compliance risks, followed by the phased implementation of advanced solutions.
Technology Stack
Frontend:
- ReactJS
- Next.js
- TailwindCSS
Backend:
- Node.js
- Java Spring Boot
- .NET Core
Databases:
- PostgreSQL
- MongoDB
- Redis
Realtime & Messaging:
- WebSockets
- Kafka
- Socket.io
Payment & Integration:
- Stripe
- PayPal SDK
- Crypto Wallet APIs
Fraud Prevention & Compliance:
- SEON
- Jumio
- KYC/AML APIs
Cloud & DevOps:
- AWS
- Kubernetes
- Terraform
- Docker
- CI/CD Pipelines
AI & Analytics:
- TensorFlow
- Power BI
- Predictive Retention Models
Testing & Monitoring:
- Selenium
- JMeter
- Grafana
- Prometheus
Team Composition
- Project manager for agile delivery coordination
- Lead architect for system architecture design
- Frontend engineers for responsive and interactive UI
- Backend developers for API, integrations, and scalability
- DevOps engineers for cloud infrastructure and CI/CD automation
- QA specialists for automated and manual testing
- Compliance analysts for regulatory and KYC alignment
Work Scope and Methodology
- Phase 1: Collecting requirements and compliance mapping.
- Phase 2: Redesigning site architecture and UI/UX.
- Phase 3: The real-time payment and gaming are introduced.
- Phase 4: Retention and fraud prevention implementation using AI.
- Phase 5: Implementation, supervision, and post-introduction services.
How TRUEiGTECH Overcame Development Challenges?
TRUEiGTECH was able to resolve the issues of latency, multidimensional integrations of payments, and compliance barriers depending on the jurisdiction.
- Optimizing low-latency, real-time messaging protocols
- Created multi-geo payment and crypto integration APIs (modular)
- AML/KYC systems are executed according to regional requirements
Unique Differentiators
- End-to-end launch assistance with market-specific legal consultation
- No-GGR model ensuring 100% revenue control for operators
- Scalable and modular platform architecture for quick functionality additions
- Advanced AI-driven retention and fraud prevention systems
- Access to the complete source code enables customization and future improvements
Results and Impact
TRUEiGTECH’s integration delivered measurable results within six months of launch. The client experienced significant improvements in performance, financial results, and customer experience.
Key Outcomes Achieved:
- The client was able to increase the total live casino revenue by 35% in just half a year.
- It also increased retention by 22% and the degree of engagement with players, resulting in a significant rise in customer loyalty and satisfaction.
- The amount of delay was reduced by 40% when playing in a live dealer game, and the game was easier and more pleasant to play.
- The onerous revenue sharing and commission charges were removed, resulting in a 30% reduction in operating costs.
- Presence of the client in the market was enhanced by way of increased compliance rate in three regulated jurisdiction.
- Improvement in scalability allowed the platform to handle three times the number of concurrent users without any problems.
Conclusion
Partnering with TRUEiGTECH to modernize its existing online casino platform enabled the client to convert its live casino into a next-generation, revenue-driven platform. The solution was long-term profitable with increased scalability, compliance, and a unique No-GGR model.
TRUEiGTECH has proven to be a trusted partner in iGaming technologies by providing real-time interaction, smart retention, and geographically based compliance. We can help operators pursue their business agenda by updating their casino platform through innovation, compliance, and sustainable development. Contact TRUEiGTECH today to future-proof your live casino.
