Managed Services for Online Casinos
Facilitate the growth of your iGaming brand with TRUEiGTECH’s managed services for online casinos.
- 30+ Operational Support Members
- 24/7 Client Service
- Certified Professionals
- Automation Features
We Offer Ful-Cycle Care with Our Managed Solutions for Online Casinos!
At TRUEiGTECH, we make sure to provide end-to-end supervision and support to ensure seamless growth of your online casino. Our dedicated teams will act as the link between your platform and the players. The managed services we offer aren’t just liable for improving the experience of users on your platform, but also for identifying potential technical flaws.
Beyond that, it will be the job of our team to enhance the financial performance of your online casino brand and strengthen fraud protection. Talking about flexibility and expertise, TRUEiGTECH’s managed services can guarantee success for your online casino business.
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What do We Have to Offer with Our Online Casino Managed Services?
VIP Support
There is a high chance you might come across some big rollers on your online casino platform. You can treat them as VIPs, and our managed services will offer professional solutions to boost their loyalty quotient. In short, we will be prioritizing the top players of your online casino.
Player Reactivation
The interest of players in a game might shift from time to time, and keeping an existing user engaged can be more cost-effective than acquiring a new one. Therefore, we will be appointing a Reactivation Team as part of our managed services for personally contacting the players through messengers or calls. It will eventually minimize the churn rate, and increase the engagement quotient among existing players.
User Retention
Experts working with us are proficient at engaging or communicating with players in their local preferred languages. This will eventually boost the loyalty level of players, and also the overall retention rate. Beyond healthy communications, we will also be setting up bonus policies and non-standard promotional strategies.
Content Management
As a crucial part of our online casino managed services, we provide timely updates of the site content through our focused team of professionals. This way, you can guarantee exceptional front-end UI, game selections, media elements, and text representation.
First-Line Support
We have qualified player support associates working with us to be the first-line-of-contact for most user-centric tasks. Our team will be communicating with the players through emails and live chat features. In this managed service offering, our team will run KYC checks, handle bugs, enable/disable player accounts, and more.
Anti-Fraud Solutions
Our online casino managed services cover anti-fraud solutions. Under this service approach, we will be monitoring fraudulent activities around bonuses, gameplay mechanics, payments, or KYC procedures. Our anti-fraud support team will work in collaboration with other departments.